Hit-air equestrian usa.com


Return Policy

Please inspect your shipment immediately upon arrival. Verify that your order was received and in undamaged condition. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases no invoices may be sent in the package as your order may arrive in several different packages. Hit-air Equestrian USA must be notified within 48 hours of delivery of any damage or of any missing parts!

If any part of your order is missing or damaged please contact our customer service department at info@hitairequestrianusa.com . Addressing all customer service issues via e-mail allows us to track issues more effectively and provides a log of all correspondence.

Damaged Merchandise - If the merchandise you ordered was damaged in shipping, you must contact your local UPS office within 48 hours of delivery to file a damage claim for replacement. Once claims are finalized with the shipper, only then will Hit-air Equestrian USA order and send out the replacement parts.

Returns - Hit-air Equestrian USA has a return policy of 10 days from the date of delivery as shown on the FedEx tracking system. We understand that sometimes the items purchased do not entirely fit your needs.
With that in mind, we offer a full refund on orders returned to Hit-air Equestrian USA within 15 days with these restrictions:

  • We require that the product be returned in the original packaging; both the product and the packaging must be in a new and unused condition. Please do not remove tags from apparel. Items that are returned with damaged packaging or product that cannot be re-sold in new condition will be returned. If the items ordered are the error of the customer we will refund the full price of the product minus the shipping cost and 3.5% credit card processing fee. The 3.5% is factored on the total amount of the order. Paypal even charges us a fee for refunds. If your order qualified for free shipping, the cost of the shipping will also be deducted if you request a refund for a returned item. If the error is ours we will refund the full price, plus the shipping costs and give you a 5% discount on any future purchase. Where applicable, we reserve the right to charge a fee of up to 50%. This is the fee that some of our distributors and or manufacturers charge us for missing parts, documentation and manufacturer's box/packaging.
  • Non-defective opened products will not be considered for return. If we cannot resell the products as new and unused, then we cannot accept it for return.

 

  • We are not responsibly for custom's fees, duties, or taxes for international orders.
  • Hit-air Equestrian USA must RECEIVE returned items within 15 days of the original delivery date as shown on the FEDEX tracking system. After 15 days all sales are considered final and no returns will be accepted.
  • If the customer keeps any portion of an order, the original shipping charges will not be refunded.

 

  • All returns must be marked with a Return Authorization Number (RAN), which can be obtained by writing to info@hitairequestrianusa.com , and shipped freight pre-paid to the address provided with the RAN
  • After 15 days the manufacturer's warranty if any will apply. Please consult your manufacturer's warranty for information on how to obtain warranty service.

 

  • Sale of closeout items are final, only defective close out items may be returned for credit

 

Donwload Return Form (PDF file) here.

 

Hit-Air Warranty

With the Hit-Air  warranty,  the manufacturer will repair or replace vests or jackets for defects and workmanship that are not as a result of an accident for the first year.

For vests that are damaged or destroyed as a result of an accident PEDCO, LLC offers a replacement plan that is valid for 3 years. (1)

Unfortunately, with all safety apparel and especially airbag safety apparel (and helmets) the severity of an accident and the ensuing damage to the apparel and not the number of incidents or a time period of use is what determines if the product is re-usable or repairable. For example, the result of a single impact with a first time use, could in severe accidents, destroy the vest. Because of this there is no written warranty to cover damage as a result of an accident. On the other hand we have many customers who have had multiple accidents over the span of years that no damage at all has occurred to the vest or injury to the user.

(1) PEDCO, LLC will gladly replace the following Hit-Air models listed below that are severely damaged in a horseback riding accident. Severely damaged means the airbag is ruptured; the outer fabric is frayed or damaged from abrasion or seams torn open. Strap buckles that can be repaired without compromising the performance of the vest are not included. The owner of the accident vest needs to fill out the Accident Report Form. 

All vests must be returned with the accident report form. Return / replacement of vest are handled by Hit-Air Equestrian USA.  Replacement policy for vests involved in a horseback riding accident only, must include the original receipt, purchased within the last 12 months, and must include a descriptive letter signed and dated by the rider.

Per PEDCO Replacement policy, only one accident replacement per new vest purchased is allowed.  No accident replacements will be allowed for a vest originally purchased as an accident replacement.

The program is as follows for:

 Advantage™ model

 50% off of retail during the 1st year of ownership

 40% off of retail during the 2nd year of ownership

 30% off of retail during the 3rd year of ownership

 

LV/SV2

 40% off of retail during the 1st year of ownership

 30% off of retail during the 2nd year of ownership

 20% off of retail during the 3rd year of ownership

 

MLV

 40% off of retail during the 1st year of ownership

 30% off of retail during the 2nd year of ownership

 20% off of retail during the 3rd year of ownership

 

 

 

 FR2

 40% off of retail during the 1st year of ownership

 30% off of retail during the 2nd year of ownership

 20% off of retail during the 3rd year of ownership

 

JV/MC

 40% off of retail during the 1st year of ownership

 30% off of retail during the 2nd year of ownership

 20% off of retail during the 3rd year of ownership

 

 

To receive a replacement vest, follow the instructions below:

1. Call customer service1-877 989 3282 and they will give you a Return Authorization number and email you the address to ship to.  That RA # must be clearly marked on the outside of the return box.

2. Return the damaged vest shipped prepaid.

3. Return a copy of your dated sales receipt inside the return shipment.

4. Include a signed and dated letter describing the accident as much as possible inside the return shipment, and your contact name, shipping address and telephone number.

5. A check or money order written to PEDCO, LLC or may call us at 1-877-989-3282 to provide the credit card information for payment as indicated above. Mailing address: Hit-air Equestrian USA Accident Replacement, PO Box 302, Union City, GA 30291-0302 -info@hitairequestrianusa.com - Fax 1-866-935-1094

 

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