Hit-air equestrian usa.com
Please inspect your shipment immediately upon arrival. Verify that your order was received and in undamaged condition. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases no invoices may be sent in the package as your order may arrive in several different packages. Hit-air Equestrian USA must be notified within 48 hours of delivery of any damage or of any missing parts!
If any part of your order is missing or damaged please contact our customer service department at firstname.lastname@example.org . Addressing all customer service issues via e-mail allows us to track issues more effectively and provides a log of all correspondence.
Damaged Merchandise - If the merchandise you ordered was damaged in shipping, you must contact your local UPS office within 48 hours of delivery to file a damage claim for replacement. Once claims are finalized with the shipper, only then will Hit-air Equestrian USA order and send out the replacement parts.
Returns - Hit-air Equestrian USA has a return policy of 10 days from the date of delivery as shown on the FedEx tracking system. We understand that sometimes the items purchased do not entirely fit your needs.
With the Hit-Air warranty,
the manufacturer will repair or replace vests or jackets for defects and
workmanship that are not as a result of an accident for the first year.
For vests that are damaged or destroyed as a result of an
accident PEDCO, LLC offers a replacement plan that is valid for 3 years. (1)
Unfortunately, with all safety apparel and especially
airbag safety apparel (and helmets) the severity of an accident and the ensuing
damage to the apparel and not the number of incidents or a time period of use is
what determines if the product is re-usable or repairable. For example, the
result of a single impact with a first time use, could in severe accidents,
destroy the vest. Because of this there is no written warranty to cover damage
as a result of an accident. On the other hand we have many customers who have
had multiple accidents over the span of years that no damage at all has occurred
to the vest or injury to the user.
(1) PEDCO, LLC will gladly replace the following Hit-Air
models listed below that are severely damaged in a horseback riding accident.
Severely damaged means the airbag is ruptured; the outer fabric is frayed or
damaged from abrasion or seams torn open. Strap buckles that can be repaired
without compromising the performance of the vest are not included. The owner of
the accident vest needs to fill out the Accident Report Form.
All vests must be returned with the accident report form.
Return / replacement of vest are handled by Hit-Air Equestrian USA.
Replacement policy for vests involved in a horseback riding accident
only, must include the original receipt, purchased within the last 12 months,
and must include a descriptive letter signed and dated by the rider.
Per PEDCO Replacement policy, only one accident replacement
per new vest purchased is allowed. No
accident replacements will be allowed for a vest originally purchased as an
To receive a replacement vest, follow the instructions
1. Call customer service1-877 989 3282 and they will give
you a Return Authorization number and email you the address to ship to.
That RA # must be clearly marked on the outside of the return box.
2. Return the damaged vest shipped prepaid.
4. Include a signed and dated letter describing the
accident as much as possible inside the return shipment, and your contact name,
shipping address and telephone number.
5. A check or money order written to PEDCO, LLC or may call
us at 1-877-989-3282 to provide the credit card information for payment as
indicated above. Mailing address: Hit-air Equestrian USA Accident Replacement,
PO Box 302, Union City, GA 30291-0302 -email@example.com - Fax